Privacy Policy

Introduction

sv787 ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at sv787.bet and the related services we offer, including sports betting, live casino, slots, and crash games.

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with its terms, please discontinue your use of sv787 immediately.

This policy applies to all registered and guest users accessing sv787 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We serve players who are 21 years of age or older only.

Information We Collect

We collect several types of information to provide and improve our services to you. The categories of information we gather include:

• Personal identification information: full name, date of birth, national ID number (NID), email address, and phone number provided during account registration.
• Financial information: payment method details associated with bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions, including mobile wallet numbers and transaction references (we do not store full card numbers).
• Technical data: IP address, browser type, operating system, device identifiers, referring URLs, and time-zone settings (Bangladesh Standard Time, UTC+6).
• Usage data: pages visited, games played, betting history, session duration, click paths, and in-app behavioral signals.
• Communications data: messages you send to our support team at [email protected], feedback submissions, and any complaints or disputes.
• KYC verification documents: copies of government-issued photo ID, proof of address, and any additional documents required under our Know Your Customer obligations.

We collect this information directly from you, automatically through cookies and similar tracking technologies, and in some cases from third-party identity verification and payment processing partners.

How We Use Your Information

sv787 uses the information we collect for clearly defined and legitimate purposes only. We do not sell your personal data to third parties. Our uses include:

• Account creation, identity verification, and management of your sv787 profile, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and cards.
• Delivering and personalizing our gaming services, including cricket betting markets (BPL, T20, IPL), live casino tables, slot games, and crash game experiences.
• Communicating with you regarding your account activity, bonus offers, promotional updates, and service notifications — including seasonal promotions around Eid, Pohela Boishakh, and major cricket tournaments.
• Fraud prevention, responsible gaming monitoring, and anti-money-laundering (AML) compliance, including age verification to enforce our 21+ only policy.
• Improving platform performance, fixing technical issues, and conducting internal analytics to enhance the overall user experience for players across Bangladesh.
• Complying with applicable laws and cooperating with lawful requests from regulatory authorities or law enforcement agencies.

Sharing Your Information

sv787 does not sell or rent your personal information. We may share your data only in the following limited circumstances:

• Payment processors and financial partners: We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and card payment networks solely to process your deposits and withdrawals securely.
• Identity verification partners: KYC document details may be shared with regulated third-party verification services to confirm your age, identity, and eligibility to play on sv787.
• Legal and regulatory authorities: We may disclose your information when required by law, court order, or governmental authority — including cooperation with anti-money-laundering investigations.

Any third party that receives your data is contractually bound to maintain its confidentiality, use it only for the specified purpose, and apply security measures at least equivalent to those used by sv787.

Cookies and Tracking Technologies

sv787 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how players use our platform. A cookie is a small data file stored on your device when you visit our website.

We use three broad categories of cookies on sv787.bet:

• Essential cookies: required for core site functions such as logging in, maintaining your session, and remembering your cart or account state. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand aggregate user behaviour — such as which game categories are most visited, peak usage hours in Bangladesh Standard Time, and page performance metrics — so we can improve the platform.
• Preference cookies: store your language selection, display settings, and other customisation choices so sv787 feels familiar every time you return.

Data Security

sv787 employs robust, industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls and authentication protocols for internal systems, regular security audits and penetration testing, and encrypted storage for sensitive information such as KYC documents and payment details.

Despite these protections, no system is completely immune to security risks. We encourage you to use a strong, unique password for your sv787 account and to contact us immediately at [email protected] if you suspect any unauthorised activity.

Data Retention

sv787 retains your personal data for as long as your account remains active or as required to provide services to you. After account closure, we retain certain data for a defined period to comply with legal obligations, resolve disputes, and enforce our agreements — typically up to seven (7) years for financial and KYC records, in line with standard financial record-keeping requirements.

Where retention of your data is no longer legally required or operationally necessary, we will securely delete or anonymise it so it can no longer be linked to you as an individual.

Your Data Rights

As a user of sv787, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data sv787 holds about you, along with information on how it is being used.
• Right to rectification: if any of your personal information is inaccurate or incomplete, you have the right to ask us to correct it without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if the data is no longer necessary for the purpose it was collected and there is no overriding legal requirement for us to retain it.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request promptly and respond within a reasonable timeframe. Please note that certain rights may be limited where they conflict with our legal obligations or the legitimate interests of other users.

Third-Party Links

Our platform may occasionally reference third-party service providers or payment partners by name. sv787 is not responsible for the privacy practices of any third-party websites or services. We recommend reviewing the privacy policy of any third-party service you choose to use in connection with your sv787 account.

Children's Privacy (21+ Policy)

sv787 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on sv787, please contact us immediately at [email protected].

Changes to This Privacy Policy

sv787 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of sv787 after any changes are posted constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how sv787 protects your information. The current version always supersedes any prior version.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way sv787 handles your personal data, our support team is ready to help.

Email us at: [email protected]